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FREQUENTLY ASKED QUESTIONS
CAN I PLACE AN ORDER BY TELEPHONE?
YES, YOU MAY CALL US AT: 212-518-4568.
HOW CAN I KNOW THAT MY ORDER WAS SUCCESSFULLY RECEIVED AND PROCESSED?
ONCE YOU HAVE PLACED YOUR ORDER, WE’LL SEND YOU A CONFIRMATION EMAIL CONFIRMING FOR ORDER.
HOW SOON WILL I RECEIVE MY ORDER?
HANDLING AND SHIPPING ARE COMPLETED WITHIN 24-48 HOURS OF PLACING AN ORDER. DEPENDING UPON YOUR LOCATION DELIVERY TIME WILL VARY, BUT YOU WILL BE ABLE TO TRACK YOUR ORDER MORE PRECISELY USING THE ORDER CONFIRMATION NUMBER.
CAN I PLACE AN ORDER TO BE SHIPPED ANYWHERE?
WE DELIVER TO ANYWHERE IN THE US. FOR CANADA ORDERS, PLEASE CONTACT US BEFORE PLACING YOUR ORDER.
CAN I CANCEL AN ORDER?
YES YOU CAN CANCEL YOUR ORDER IF YOU CONTACT US (EMAIL OR PHONE) WITHIN 24 HOURS OF PLACING YOUR ORDER.
CAN I CHANGE THE DETAILS OF THE ORDER AFTER IT IS COMPLETED (SUCH AS ADDRESS/SHIPPING METHOD ETC?)
YES YOU CAN CHANGE YOUR ORDER WITHIN 24 HOURS OF PLACING YOUR ORDER.
HOW CAN I TRACK MY ORDER?
AFTER PLACING YOUR ORDER, WE’LL SEND YOU A CONFIRMATION EMAIL AS WELL AS YOUR TRACKING INFORMATION.
HOW LONG CAN PRODUCTS BE KEPT?
IF KEPT AT ROOM TEMPERATURE, THESE PRODUCTS HAVE NO EXPIRATION DATE AND CAN BE KEPT INDEFINITELY.
DO YOU HAVE ANY STORES TO WHICH I CAN GO?
OUR SERVICES ARE CURRENTLY EXCLUSIVELY ONLINE, BUT IF YOU NEED FURTHER CLARIFICATION REGARDING OUR PRODUCTS FEEL FREE TO CONTACT US WITH ALL OF YOUR QUESTIONS.
ARE THE PRODUCTS CRUELTY-FREE?
YES! ALL OF OUR PRODUCTS ARE PARABEN-FREE AND HAVE NEVER BEEN TESTED ON ANIMALS.
WHAT IS YOUR RETURN POLICY?
IF YOU ARE UNSATISFIED, YOU MAY RETURN ANY UNOPENED/UNDAMAGED PRODUCTS WITHIN 14 DAYS AND RECEIVE A FULL REFUND. FOR ANY QUESTIONS, EMAIL: returns@lovery.com